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Privacy Policy for Australia and New Zealand

This privacy policy was last updated on 23 December 2025 and applies to citizens and legal permanent residents of Australia and New Zealand.

This document is the Australian and New Zealand privacy policy TSK Laboratory International Australia Pty Ltd (Australian Business Number 74 684 873 836) and its related entities that carry on business in Australia and/or New Zealand (together, we, us or our).

In this privacy policy, we explain what we do with the personal information we obtain about you in connection with our business and operations in Australia and New Zealand, including in relation to any Australian or New Zealand sections of our website at https://www.shopaus.tsklab.com. We recommend you carefully read this privacy policy. We comply with the requirements of applicable privacy laws in Australia and New Zealand when collecting, holding, using and disclosing your personal information.

As used in this policy, personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable (whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not) or any other information considered personal information under applicable law. Generally speaking, for Australian law, personal information is any information that can be used to identify you. Under New Zealand law it is any information about an identifiable individual (whether or not that individual can be identified from that information alone). This may include your name, address, telephone number and email address, amongst other things. The types of personal information that we collect and hold about you depends on the nature of your relationship with us.

We generally collect your personal information directly from you, including when you access our website, sign up to our newsletters or communicate with us. In some circumstances, we may collect personal information about you from third parties (including in the circumstances set out in this privacy policy or where it is otherwise unreasonable or impracticable for us to collect personal information directly from you).

If you have any questions, or want to know exactly what personal information we hold about you, please contact us using the contact details at the end of this policy.

1.                         Purpose, information collected and retention period

We may collect or receive different types of personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1                   Contacting you, including in response to a request you made via phone, mail, email and/or webforms

For this purpose, we collect, use and disclose the following personal information about you:

• A first and last name

• A home or other physical address, including street name and name of a city or town

• An email address

• A telephone number

1.2                   Payments processing

For this purpose, we collect, use and disclose the following personal information about you:

• Account name or alias

• Geolocation data

1.3                   Registering an account

For this purpose, we collect, use and disclose the following personal information about you:

• A first and last name

• Account name or alias

• A home or other physical address, including street name and name of a city or town

• An email address

• A telephone number

• IP Address

• Geolocation data

1.4                   Newsletters and marketing

For this purpose, we collect, use and disclose the following personal information about you:

• An email address

• A first and last name

• A home or other physical address, including street name and name of a city or town

We (or third parties acting on our behalf) may use and disclose your personal information to send you newsletters, direct marketing and other communications about our products and/or services and information that we consider may be of interest to you, but only with your consent and/or otherwise in accordance with applicable marketing laws in Australia and New Zealand. By registering to use the Website, or otherwise providing contact details to TSK, users consent to receiving such communications from TSK, including by way of electronic messages.[DK1] [Dentons2] [MU3] [Dentons4] [DK5] [MU6] [Dentons7] [MU8] 

1.5                   To support services or products that a customer wants to buy or has purchased

For this purpose, we collect, use and disclose the following personal information about you:

• A first and last name

• A home or other physical address, including street name and name of a city or town

• An email address

• A telephone number

1.6                   To be able to comply with legal obligations

For this purpose, we collect, use and disclose the following personal information about you:

• A first and last name

• A home or other physical address, including street name and name of a city or town

• An email address

• A telephone number

1.7                   Compiling and analyzing statistics for website improvement.

For this purpose, we collect, use and disclose the following personal information about you:

• IP Address

• Geolocation data

• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

1.8                   Deliveries

For this purpose, we collect, use and disclose the following personal information about you:

• A first and last name

• Account name or alias

• A home or other physical address, including street name and name of a city or town

• An email address

• A telephone number

1.9                   Dealing with employees, individual contractors and job applicants

If you are an employee of ours, if you have an individual contracting relationship with us or if you apply for a job with us, we collect a range of personal information about you to administer your employment or contracting engagement and to consider your application (as applicable).

For this purpose, we collect, use and disclose the following personal information about you:

• your name, address and contact details;

• details of your qualifications and employment history (including references from any referees you provide);

• details of your citizenship status, residency or visa status (including your right to work in Australia or New Zealand);

• details of any background checks that we may require (including the results of any applicable police or criminal record checks).

• We may collect this information from you or from third parties such as recruiters, previous employers or contracting organisations and other third parties.

In some cases, this information may be collected from a third party, such as a recruitment agency, a provider of background checking services, a referee that you nominate or the operator of an employment website.

If you are offered employment or engagement as a contractor, we may also collect additional types of personal information about you as part of our employment or contracting relationship with you, including:

• your tax file number, bank account number, superannuation fund and union membership details (if applicable);

• information about your emergency contact person (including their name, contact details and relationship to you); and

• outcomes of performance reviews and other details necessary to manage and administer our employment or contracting relationship with you.

1.10            Dealing with suppliers and other businesses

If you, or your employer, are a supplier of ours or have any business dealings with us (other than being a customer of ours), we may collect personal information about you as part of those business arrangements.

For this purpose, we collect, use and disclose the following personal information about you:

• your name, address and contact details;

• the name of the company, business or other entity that you work for; and

• your work location, position or role description and any other information that you (or your employer) provide to us.

1.11            Dealing with sensitive information

For the purpose of this privacy policy, sensitive information includes health information, racial or ethnic background, sexual orientation or practices, criminal record, biometric and genetic information, religious, political or philosophical beliefs and membership of a union or political or professional association.

We do not typically collect sensitive information about you, unless we are required by law to collect this information or if there is another reason that we need to collect this information in particular circumstances. To the extent required by applicable laws, we may seek your consent before collecting any sensitive information. For example, we may collect sensitive information about you if you provide us with your sensitive information when you make a complaint to us (for example, if you make a discrimination claim relating to a protected characteristic). If you are an employee or contractor of ours, we may collect sensitive information about you in that context (such as collecting health information if you are injured while at work).

2.                         Consequences for failure to provide

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with the goods and services you have requested or access to the website or certain parts of the website, or you may not be able to fully utilise all our products and services and engage with us in the manner you intend.

3.                         Sharing with other parties (including overseas)

We only share or disclose personal information about you to third parties for the following purposes:

Our related companies

We may disclose personal information to our related bodies corporate and our and their employees and contractors for the purposes of operation of our business, fulfilling requests by you, to manage our business or other relationship with you and to otherwise provide products and services to you. These entities may be located outside of Australia or New Zealand, including in the European Union, the United Kingdom, the United States of America, Canada, Japan, China and the other countries in which the TSK group of companies operates in from time to time.

Third party service providers

We may disclose personal information to our third party service providers (including our delivery providers, payment processors, IT service providers and website and data hosting providers) for the purposes set out above (some of whom may be located outside of Australia or New Zealand).  These entities may be located outside of Australia or New Zealand, including in the European Union, the United Kingdom, the United States of America, China and Japan.

4.                         Cookies

To provide the best experiences, we and our partners use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us and our partners to collect, use and disclose information such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect or prevent you from being able to use certain features and functions. For more information about these technologies and partners, please refer to our Cookie Policy for Australia and New Zealand. 

5.                         Disclosure practices

We may disclose personal information for the purposes set out above, if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted or required under other provisions of any applicable Australian or New Zealand law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

6.                         Security

We are committed to the security of personal information. We take appropriate security measures to limit abuse of and unauthorized access to personal information. This ensures that only the necessary persons have access to your information, that access to the information is protected, and that our security measures are regularly reviewed.

7.                         Third-party websites

This privacy policy does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal information in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to accessing or making use of these websites.

8.                         Amendments to this privacy policy

We reserve the right to make amendments to this privacy policy. It is recommended that you consult this privacy policy regularly in order to be aware of any changes.

9.                         Accessing and correcting your personal information

9.1                   Access to your personal information

Under applicable laws, You have certain rights to request access to personal information that we hold about you. You can make an access request at any time by contacting us using the contact details in the ‘Contacting us’ section below. We may require you to verify your identity before we respond to your request. We will respond to your request within a reasonable time.

Where we hold personal information about you that you are entitled to access, we will provide you with access to your personal information.

If you are located in Australia, we may do this by posting or emailing a copy of your personal information to you. We will endeavour to accommodate any other method of providing access that you request. There may be some circumstances where we cannot provide you with access to or a copy of some (or all) of the personal information that we hold about you. The Australian Privacy Act sets out the basis on which we can do this. For example, we are permitted under the Australian Privacy Act to refuse to provide you with access to your personal information if providing access would interfere with the privacy of others or if it would result in a breach of confidentiality. If we refuse to provide you with access to any of the personal information about you that you have sought access to, we will provide a written explanation of the basis for our refusal and set out any options that are available to you to complain about our refusal of your request.

9.2                   Correcting your personal information

If you consider that any of the personal information that we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, then you may under applicable laws request that we correct it. We may require you to verify your identity before we respond to your request. We will consider if the information requires correction or updating and respond to your request within a reasonable time. If you are located in Australia and we refuse to correct you any personal information about you, we will provide a written explanation of the basis for our refusal and set out any options available to you to complain about our refusal of your request.

10.                   Automated decision-making

We make decisions on the basis of automated processing with respect to matters that may have significant consequences for individuals. These are decisions taken by computer programs or systems without human intervention.

We use automated decision-making based on your geographic location to:

• provide access to a specific webshop for delivery in your region; and

• identify and inform you of any country specific sales conditions, like payment of import fees.

11.                   Submitting a complaint

If you consider that we have breached applicable Australian or New Zealand privacy laws when handling your personal information, you can make a complaint to us using the contact information below. We may ask that you provide details of your complaint so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we respond to your complaint within a reasonable time and in any event within the time required by any Australian or New Zealand privacy laws, if applicable).

If you are not satisfied with the way in which we respond to a complaint about our handling of your personal information, you have the right to submit a complaint to the privacy regulator in your country.

12.                   Contacting us[Dentons9] [MU10] [Dentons11] [Dentons12] [MU13] 

If you have any questions about this privacy policy or any concerns or a complaint regarding our handling of your personal information, you can contact us using the details set out below. If you are an employee or contractor of ours, you may also contact your human resources representative with any privacy queries that you may have.

We can be contacted at:

Telephone:       +61 (0)2 8077 9815

Email:                   australia@tsklab.com

We will treat your requests or complaints confidentially. If you have made a complaint, we will investigate your complaint and provide a written response. Our representative will contact you within a reasonable time after receipt of your query or complaint (and in any event within any time required by applicable law).